![]() Interpersonal skills necessary in dealing with internal and external customers Working knowledge and understanding of insurance terminology desiredĮxcellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systemsĭemonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficientlyĮxcellent verbal and written communication and active listening skills Working knowledge of medical terminology desired General knowledge of patient access financial counseling functions in acute and non-acute settings preferred PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:Įxperience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two yearsĬompletion of regulatory/mandatory certifications and skills validation competencies preferred performance measurement, people development, customer relationship management, etc.).Įquivalent experience will be accepted in lieu of the required degree or diploma.Īssociate's or equivalent education/experienceĬHAA-Certified Healthcare Access AssociateĬPAT-Certified Patient Account TechnicianĬRCR-Certified Revenue Cycle Representative Participates in programs and in using tools in support of building a high performance culture via the standard SSRRH responsibilities (e.g. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term SSRRH vision. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Obtains all necessary information to register and financially clear patients. I assist in preventing evictions or other circumstances which may lead to moving clients unnecessarily from a familiar environment to a more costly or more restrictive setting due to at-risk behaviors.Serves as the face to face point of contact for the patient at a client location. MAINTAINING HOUSING BY PREVENTING EVICTIONS I have long-term experience working with housing for seniors and disabled adults of all income levels throughout the Bay Area, the State of California, and outside of California. I am available to discuss relocation of family members to other areas of the Country where there is low income senior and disabled housing resources available and caring relatives near by who can provide monitoring and support for their family members. I specialize in problem solving for moderate or low income seniors who need daily care and can't afford to hire care at home and cannot afford to go to Board and Care or Assisted Living settings. Due to the AB 241 California Domestic Workers Bill of Rights passed on September 26, 2013, licensed caregiver agencies charge on an average of $950.00 for 24 hour care.ĭue to severe fire-related risks of evacuation and housing loss, the extreme costs of care in Sonoma County related to post fire residential care cost skyrocket and AB 241 causing caregiver cost jumps, more and more seniors are at risk for inadequate care in their homes and lack of appropriate levels of housing to address their increasing needs over time. Many seniors do not have anywhere near the amount of resources necessary for care in their own home as their needs increase over time. Many seniors do not have anywhere near the resources for residential care placement in Sonoma County. Recently I worked with a placement specialist, and we placed an elder woman with moderate dementia and behavior concerns in a Board and Care and the initial cost was $9,000.00 a month.
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